It’s a web based program which automates and smoothly handles the complete end-to-end process of service management in any organization. It automates the service request workflows and acts as a backbone for all the service support processes besides minimizing the process and human errors.
Ladders Service ensures quality service output at lowest possible cost in a timely fashion with optimum utilization of resources to their full capacity. Spare parts management, inventory and stock maintenance, delivery and forwarding management, and real-time supply management - all this and other related issues in the process can be better managed. Another avenue of this offering is real-time and automated dealer-distributor/vendor relationship and transaction management. Our solution offers you a platform to integrate your countrywide or worldwide operation on a single robust platform. The tool/application aims to reduce hassles and delays for customers, while enabling vendors/dealerships to differentiate themselves from the competition through improved customer satisfaction, increased efficiency and profitability.
It’s apt for industries like all professional services such as Engineering, Mobile and Telecommunications, Automobile and Auto Ancillaries, Computer Hardware and Networking, Electrical and Electronics, Healthcare, Medical Equipment & Consumables, all consumer services etc.
Automating this process based on skill sets, priority & availability directly attributes to increased productivity, more efficient use of resources, better quality, improved accuracy, shorter workweeks for labor, less variability in output, resulting in greater control and consistency of work done.
Ladder Services gives you an insight into accurate visibility of time spent at each stage of service request’s life cycle. These time limits can be set based on product lines, skill sets & roles which in turn enhance the delivery capabilities of a team. Monitoring time-lines improve productivity, efficiency, profitability, and customer service. It easily creates Time sheets for employees and sub-contractors.
It saves organization time and money by giving vendors the tools they need to manage their own inquiries and information. It eliminates manual work, drives greater operational efficiency, facilitates the move to paperless transactions, enables quick error resolution, enhances invoice visibility and improves two-way communication e.g. for warranty qualification, spare check, replacement etc.
Due to the systems internet-based design it acts as an easily accessible, documented referral and training database of best practices & solutions to common problems for geographically dispersed personnel, customers and employees by maintaining round the clock availability. It reduces the cost of service and support workload without sacrificing quality service and has the capability to scale with demand thereby saving time and money for the organization.
Ladders Service helps the support team in generating standardized Quotations instantly for their customer via email as a part of forecasting sales and reflecting current pricing or cost of service & repair on one end and on the other; it’s automating the cycle of follow up/reminder process of Quotation for the support team which attempts its conversion to a closed deal within pre-defined timelines.
Ladders Service is capable of easily creating invoices to bill your customers upon full or partial completion of jobs for immediate payments which enables sales and service agents to retrieve, display, track and update outstanding and paid invoices, billing and account information when handling customer calls/queries. This results in faster processing of customer inquiries, product quotes, and service orders and the sharing of consistent, current information across the organization.
With the ability to upload, apply and instantly access contract templates, implement automatic contract renewals, and build structured workflow processes companies can maximize and streamline their contract processing to improve revenues and productivity.
Ladders Service enables you to manage work orders for In-warranty and Out-of-warranty calls for claim processing, and accuracy of claim settlement as per compliance by defining the speed of work, priorities and timelines thereby improving service quality, streamlining operations by slashing service and operational costs, increasing revenue and cost-effectively realizing improved compliance of regulations and service management methodologies.
Ladders Service unique capabilities ensure that current status updates, estimated fix times, and any errors/flaws are immediately visible and the impact of it on the schedule/process is known. With personalized, multi-dimensional views, easy-to-assess dashboards and proactive alerts, one gets the insight it needs to increase competitiveness, profitability and mitigate business risks.
The benefits of Emails/SMS centers around convenience, speed, flexibility, and seamless integration of messaging services and data access for getting and responding to urgent information quickly/instantly besides being up to date on its status.
Ladders Service enables you to easily view driving directions to service locations with a link to Google Maps, if required. No additional mapping software is needed to be purchased and integrated thereby saving time and additional expenditure for your organization.
It describes how the program defines, identifies, tracks and manages jobs/issues and action items that are generated throughout the program life cycle based on severity and criticality. The module also tracks the descriptions & reasons of escalation, for validation, resolution & future analysis.
Our application gives the support team a seamless integration with the in-stock & out of stock information leading to an effective & faster stock handling, resolution, improved quality service without duplication of work, thereby saving time with controlled costs and budgets.
Ladders Service enables real-time graphical representation of reports & data to measure performance thereby giving a complete factual visibility to Management for deciding & developing smarter strategies for increased efficiency and reduced service desk work load. It contains findings, analyses of findings, interpretations, conclusions and recommendations at times with various search parameters at queue level, branch level, call type level and many more.
It encompasses a series of planned steps necessary to provide businesses with confirmation of expected quality from their products/services the very first time while generating considerable savings in cost and time. It reiterates client expectations, minimizes risk and loss of time due to re-work or ineffective practices, & provides better communication structure with increased accuracy & reliability of product.
It manages all your business units and their process from a central location. Each unit at various sites can function as a separate organization with their own rules, thus consolidating the activities and managing your clients/units from a single help desk as per the defined SLA’s.
Mechsoft customized Ladders Service, a web-based real-time service management & vendor support system for the client to keep track of call logs, repairs, job completions and customer accounts. The application includes modules like spare parts management, inventory and stock maintenance, claims processing, part returns, and warranty analytics.
Mechsoft’s Ladders Service, a web-based real-time service management & vendor/dealer support system helps an organization to keep track of call logs, repair works, job completions service history and customer accounts. The application includes modules like raw material & spare parts management, inventory and stock maintenance, jobs processing, part returns, and warranty analytics.