EICMS manages the flow of information, and Communication of the Organization, for the optimal performance. We have different names like Project Management, Document management, Business intelligence, Issue tracking, Performance management etc. Underlying all these there is a communication between Management-Staff-Hierarchy-Clients-Vendors and many more. This is the most important aspect that makes your business in to a success! EICMS adds intellect and discipline to communication, and reads intelligently from the flow of information of the organization.
This includes Project communications, Task allocations, Document management, Issue tracking, Messaging and much more.
Whatever project management model we chose, it is heavily dependent on human intervention. This is one of the most unique feature of EICMS, where a lot of communication, enforcement of processes, escalation, forcing of important information to be recorded, is all handled by the Engine, based on rules and selected templates.
Deep analysis in to communication patterns and the communication itself, making sure that the communication is of a certain standard/quality. It senses properties like, lack on interest, change of priorities, negativity, and can give great input to the management with notifications.
Specs planning for the new version to be built
This module manages all communication like, messages, discussions, defining scope of work, changes to the scope, appreciations and disapprovals. Communications on business topics happen between clients and management, clients and team, team Mechsoft EICMS Features Manual manager to team members, and among team members. Discussion module manages all this information. Some key features are as follows.
Managing Video and Audio call. Call recordings purging based on rules. Setting call behavior by role expectations.
EICMS is an Enterprise Information and Communication Management System Framework, which has multiple applications, right from managing and controlling information flow to managing tasks, projects and clients and many more.
Use of information system for managing business is very common today. You will find any organization having at least a finance/accounts management solution. More mature the organization gets, the more advanced software solutions are needed and are used. People use Finance, Inventory, Assets, Budget, and Customer Management Solutions, and Solutions are available under names like ERP, CRM and many more. What about the most vital aspect of business? The information management… this part is seriously lacking.
You have a business… number of offices to conduct the same. Different departments, different roles, distributed staff. You have clients, and clients have projects. There are different managers handling different users from client side, interacting with different users from your teams. Some are using phone, some info is in documents, some information goes via email, then there are issues in the project, and the client is agitated. The staff reports that things are normal, and this is not justified. Issues get allocated to some team members. They are independently struggling with them. They continue for a month, and after doing so, the client finds that this is not what he was talking about! Then someone is absent. Emails were sent to him, and info needs now to be transferred to someone else. There is such a huge confusion, in this un-managed flow of business, no control and total chaos. This is the perfect combination for low efficiency and customer dissatisfaction. There are various players in this story, and all may be trying their sincere best, but are failing to coordinate, filter information, control situation, and on top of this, there are spam and security hassles! There is a great need, to handle the communication, information, progress, with a proper control, and with intelligence built in to allow the information to be seen in multiple view points, and levels of transparency. Something which is very flexible and still binds and controls the whole process.
Mechsoft’s EICMS gives exactly this solution. The flexibility comes from the rule engine, which works within the information management framework, and defines the rules of flow, visibility and security of the information. This framework comes ready with the following main modules that can be enhanced, and added as per requirements. The modules are …
Application starts with setting up of your organization information, which is
This module manages all communication, like messages, discussions, defining scope of work, changes to the scope, appreciations and disapprovals. Communications on business topics happen between clients and management, clients and team, team manager to team members, and among team members. Discussion module manages all this information. Some key features are as follows.
EICMS manages clients, and projects from clients. Information exchange between organization and clients generates projects, which in turn gives rise to a team on the project with roles and responsibilities, deadlines, and project tracking. OM has a multi dimensional view and control of the Project. This tool is basically a pre-built rules in the framework to give you a project management solution. The views and abilities of actions for each kind of user can be different as defined by the admin, and the client may have access to the project progress, to the level that the organization decides to give.
In all tasks that we plan, projects that are done, when things do not happen as planned, an issue gets generated. Issues can be created by anyone related to the project. This gives complete cycle of issue management, right from creation of issue, tracking issue, to closing the issue.
Document vault is a shared documents space, with ability to define complex access controls. Document vault is an application integrated with all the aspects of the Information management system, and would have all the documents, attachments from uploaded files, attached files with issue tracker of discussions of messaging. The way every single user sees the document vault could be different, based on his roles, the projects handled by him, document owner’s settings and on top of all, rules set on the system by the admin user.
This is one of the most unique features of the product. Since all communication is going through a single software, whole information, and patterns are available for the software to analyze. You can configure the solution to sense information or communication that is potentially dangerous or unwanted. It not just goes through the information, but can point to management things like …
EICMS is an information management system framework. Many applications can be created and customized on top of this framework. This framework is fully integrated with Mechsofts’ Rule Engine. (www.rulengine.com)
The framework supports includes following features.
These rules could be simple rules like if a document is type ‘business document’ then the access is limited to only business contacts of client and company, or could be a quite complex set of logical conditions. Soon there will be advanced features like, if document had ‘xyz’ kind of material, and is made accessible to role ‘general’ then get authentication from admin. In such a case, even though one user has shared this doc with someone, it would automatically get in queue at admin, for acceptance on this sharing.
Mechsoft’s Workflow Engine is integral part of this system, and any flow of information, document movement, escalation process, need to be changed, you can make a change in Workflow in real time!
In day to day life person has to complete different tasks, manage his meetings, calls, plan his holidays, travel. To keep all things in mind is very tedious task. So person using EICMS application is provided with this scheduling feature in which one can plan his day, view his all tasks for the day, if user is project administrator then he can view issues in his projects. He can define his personal as well as official schedule, set reminders, interval for reminders, and alerts by means of SMS/mail/alert, can plan for birthdays, meetings or holidays. User can share his calendar and can make it editable by others and can give rights to edit.
In any organization there are many employee working in different departments and in different areas. For organization’s better improvement every employee’s performance is counted, but to evaluate number of employee’s performance is in-all, a very tedious task. So, to simplify these things, EICMS has an excellent solution over this problem i.e. “Evaluation”.
KRA: Key Result Area.
KPI: Key Performance Index.
This technique is used in most of the companies to evaluate the performance of the users working with the company on quarter or yearly basis. In this administrator will define categories, generate KRA at role/user level, define expected rating for different roles and send it for assessment by defining super users who also will assess the person on different KRA’s defined and final calculated detail report will be available to administrator. Finally, this system is recommended to be used and replace all current unmanaged haphazard communications, leading to a more streamlined and successful and efficient business environment.